ActiveCare Direct vs Telematics Fault Codes

5 Examples of Confusing Telematics Fault Codes Made Simple (and Useful)

The expansion of telematics systems can be a double-edged sword. On one hand, the data is valuable in helping you track your construction equipment to improve efficiency and productivity. On the other hand, you’re getting more and more complex data and an onslaught of fault codes that lack useful details.

This confusion and subsequent frustration led Volvo to design ActiveCare Direct®, our one-of-a-kind telematics monitoring and fleet utilization service. No other construction equipment manufacturer offers a 24/7/365 active machine monitoring program — and even if they did, it would likely take a lot of human intervention. We have the advantage of our Uptime Center, where proprietary software, experienced people and proven processes combine to turn traditional telematics fault codes into active, useful information customers easily understand and act upon.

Want to see the difference? These five examples show you side-by-side comparisons of typical fault codes you get from other OEMs versus the type of information provided by ActiveCare Direct case alerts from Volvo. The fault codes are exactly what fleet managers receive. The ActiveCare Direct graphics are summaries of individual case alerts. In application, ActiveCare Direct customers receive additional details that give them an even fuller picture of a particular issue.

See for yourself how much simpler fleet management can be with the right telematics system.


EXAMPLE 1: Excessive Regen Attempts

ACD vs Telematics Fault Codes - Example 1In a typical day, your operators get busy, which is understandable. But sometimes that workload causes them to abort regens, which is bad for the machine. With fault codes, you could assume a regen is the cause, but it’s not always obvious. With a case alert from ActiveCare Direct, you know exactly what the issue is, what’s causing it and what will happen if you don’t take action.


EXAMPLE 2: Clogged Air Filter

ACD vs Telematics Fault Codes - Example 2Again, if you’re good at deciphering fault codes, you might be able to figure out what the issue is — but will you know exactly what to check? With ActiveCare Direct, you know all the symptoms so your operator can watch for this issue. Plus, you see all the steps you need to take before calling your dealer.


EXAMPLE 3: Central Lubrication Greasing Failure

ACD vs Telematics Fault Codes - Example 3Imagine air entering a machine’s lube system and the damage your operators could be causing if it isn’t diagnosed quickly. With ActiveCare Direct, you and your dealer are immediately notified of the exact issue so you can take the appropriate actions to prevent or minimize damage.


EXAMPLE 4: Transmission Oil Pressure Low

ACD vs Telematics Fault Codes - Example 5Sometimes it’s pointing out exactly what may happen to a machine if no action is taken — ActiveCare Direct case alerts do that. Fault codes don’t mention the consequences, so immediate critical actions may be pushed aside.


EXAMPLE 5: Engine Coolant Temperature Critically High

ACD vs Telematics Fault Codes - Example 4Many issues can have any number of causes, and sometimes fault codes don’t provide enough information for you to take appropriate action to remedy a machine’s symptoms. With case alerts from ActiveCare Direct, you get a list of suggested actions to help you resolve the issue promptly.

Watch this quick overview of ActiveCare Direct, and if you have any questions about fault codes versus case alerts, post your question in the comments section below and we’ll get back to you.


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