ActiveCare Direct vs. CareTrack – Which is Right for Your Fleet Management?

Many of our customers are curious if ActiveCare Direct is a replacement to our web portal telematics program, CareTrack. The answer depends on what you hope to get from your telematics service.

Here’s a quick overview of the features of each and how they can work independently or in conjunction with each other, based on your preferences.

CareTrack is the actual data collecting system, and ActiveCare Direct is a service we provide to help you understand and manage that data.

Using CareTrack, you monitor the data yourself. You can log in to an online web portal where you can look at the different data points collected on each machine, review its health, set up anti-theft tracking alerts and track your machine’s location in real time. It’s the do-it-yourself option for telematics. You monitor the information, diagnose maintenance and track your entire fleet.

ActiveCare Direct takes CareTrack to the next level. It allows you to hand off the daily monitoring to a group of data analysts at our Uptime Center using a proprietary system. This team monitors your machines 24/7 and sifts through all the raw fleet information — only contacting you (and your dealer) when there’s an actionable item. They also give you access to an online dashboard filled with fleet utilization information, individual machine statistics and instances of machine misuse to help you improve efficiencies and proactively prevent unnecessary downtime.

ActiveCare Direct does not replace the web portal or CareTrack. It’s simply an additional option for managers who want the benefits telematics can provide — such as data and insights on machines and increased uptime — without the time commitment.

Telematics can lead to increased efficiency and profitability for fleets. Choosing between the two tools we offer is really more about choosing how much time you want to commit to reading the data and if you have the resources to catch problems before they cause downtime.

Watch this ActiveCare Direct video or download this quick ActiveCare Direct fact sheet to get more details on the individual features and benefits of CareTrack and ActiveCare Direct.


By Jim Bretz

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